TERMS AND CONDITIONS OF USE / RETURN POLICY

TERMS AND CONDITIONS OF USE

1. PURPOSE
These General Conditions are intended to regulate the terms of use of the website jamonia.com, owned by JAMONIA Gestión, S.L., with registered office at Calle Ayala, 142 28006 MADRID. The company specializes in the sale of Iberian products: hams, shoulders, and cured meats under the brands "IBÉRICO DEL BRILLANTE" and "JAMONIA."

2. PRICES
Prices shown on the website are in Euros and include VAT, but do not include shipping and handling fees.

3. PAYMENT METHODS
Products must be paid in advance via bank transfer or credit card.

• BANK TRANSFER: After placing the order online, the customer must make the payment by bank transfer, indicating the order number and full name as the payment reference. The order will be shipped upon receipt of proof of payment. Orders will be held for a maximum of 7 days pending confirmation. After this period, the order will be canceled.
  Bank details:
  Bank: BBVA
  IBAN: ES55 0182 2367 9002 0854 5064
  SWIFT: BBVA ES MMXXX
  Beneficiary: JAMONIA Gestión S.L.
• CREDIT CARD via REDSYS: Payment is made at the time of purchase and supports VISA, MasterCard, 4B, and 4B-MasterCard. Our online store uses a secure server where personal data is encrypted through SSL (Secure Sockets Layer). Payment details are processed securely via REDSYS, and JAMONIA does not access your card information.
• PAYCOMET
  Enjoy 1-click payments with card tokenization from your second purchase. PAYCOMET is a PCI-DSS level 1 certified platform. Card data is encrypted and stored securely. This platform follows strict security protocols and undergoes regular audits.
• FOOD VOUCHERS: We accept Ticket Restaurant (Edenred), Sodexo (Pluxee), and Cheques Gourmet cards.
• PAYPAL: We do not allow transactions that are illegal or violate credit card network rules. The sale of any product or service must fully comply with applicable laws.

3.1 PURCHASE INVOICE
Invoices can be downloaded from the customer area or requested via email at info@jamonia.com with personal details and order number.

4. SHIPPING METHODS
JAMONIA's Iberian products, including "Ibérico del Brillante" hams and sausages, are self-produced and delivered in optimal condition.

Shipments are made through trusted couriers such as SEUR to the address specified by the customer. Products are shipped with suitable packaging for preservation. Holiday greeting cards can be included upon request during the Christmas season.

Shipping Costs and Delivery Times:

• Orders over €200: Free shipping within mainland Spain (except fresh meat, wine, and oil).
• Orders under €200: €9.99 shipping fee (mainland Spain).
• Fresh Iberian meat: €24.99
• Wine and oil: €14.99
• Balearic Islands: €25 / 4 days
• Canary Islands: €95 / 5 to 7 days
• Europe:
• Portugal: €15.98 (2–4 days); free over €350
• France, Germany: €55 (3–7 days)
• Austria, Belgium, Luxembourg, Italy, Netherlands: €65 (4–7 days)
• Denmark, Sweden, Hungary, Poland, Czech Republic: €85 (4–10 days)

Prices are valid for shipments under 10 kg. Orders above this weight will incur additional shipping costs.

For other destinations, please inquire.
Customer Service Phone: +34 914012694

RETURN POLICY

Right of Withdrawal, Changes and Returns

Cancel or Modify an Order
Orders can be canceled or modified within 24 hours of confirmation by email or phone. If the order has already shipped, shipping and return costs must be paid by the customer.

Returns and Exchanges

Returns are accepted under the following conditions:

1. Withdrawal: Orders can be returned within 14 calendar days from delivery. Items must be unopened and in original packaging. The customer bears return shipping costs.
2. Health & Safety Issues: If the product is in poor condition and poses a health risk, JAMONIA covers return shipping after verifying the issue. Email us your name, order number, and reason for return. Let us know if you prefer a refund or replacement.
3. Damaged During Transit: If the package is visibly damaged, note it on the delivery receipt and, if possible, open it in the presence of the courier. Notify us within 24 hours.
4. Incorrect Item: If you receive the wrong item, notify us immediately via phone or email to arrange a replacement.
5. Subjective Evaluations: Fat content, salt level, or curing degree are subjective and not necessarily defects. We are happy to consider returns under these criteria, subject to certain conditions.

Return Conditions

• Shipping costs are covered by the customer unless it falls under points 2, 3, or 4.
• Returns must be made within 7 calendar days of delivery.
• Products must have original packaging, labels, and vacuum seal (if applicable).
• No returns accepted if the product has lost more than 12% of its original weight.
• In case of subjective quality concerns (point 5), an independent expert will assess the product.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

No returns accepted for:

• Custom or personalized products
• Perishable or quickly expiring items

Return Process

Returned items must include all original labels and packaging.
To request a return:

1. Print and fill out the Return Form (Annex 1) with your order number and item details.
2. Pack items with the form in a box or envelope.
3. Send it to:
   JAMONIA Gestión, S.L
   Calle Ayala, 142
   28006 Madrid, Spain
   Tel: +34 91 401 26 94

Returns that do not meet the criteria may be rejected. JAMONIA is not responsible for lost or undelivered returns.

USER RIGHTS AND OBLIGATIONS

ACCESS AND USE CONDITIONS

The website www.jamonia.com is freely accessible. Use of the site is subject to good faith, lawful use, and current legislation. Registration is required to access some features.

USER REGISTRATION

Some services require registration. Users must choose login credentials that do not include offensive terms, brand names, or references to public figures.

PASSWORD USE AND SECURITY

Users must keep passwords confidential and notify JAMONIA of any unauthorized use. JAMONIA is not responsible for losses due to misuse or negligence.

USER CONDUCT

Users must use the site lawfully, refrain from damaging or introducing viruses, and respect intellectual property rights.

JAMONIA.COM RIGHTS AND OBLIGATIONS

JAMONIA will take all reasonable measures to ensure secure communications. However, it is not responsible for breaches by external agents or for content originating from users or third parties. The portal may include links to other sites but is not responsible for their content.

Explicitly Prohibited:

• Sale of alcohol to minors under 18 years of age

ANNEX 1 – RETURN FORM

JAMONIA Gestión, S.L
C/ Ayala 142, 28006 MADRID
CIF: B-83112003
Tel: 91 401 26 94
Email: info@jamonia.com

RETURN FORM
Products must be returned within 14 days of delivery, unused and in original condition.

Customer Details:
Name:
Phone:
Address:
Postal Code:
City:
Province:
Email:

Order Details:
Order Number:
Order Date:
Delivery Date:

Product(s) to Return:
| Reference | Description | Reason for Return |